FAQ

Q: Can I order custom made playmats?

A:

Yes, we offer custom made playmats for both promotional use & retail sales.The minimum order quantity is 1,000 mats and the lead-time is approximately 60 to 75 days, depending on our current production schedule.  We reserve the right to refuse any custom orders if we i) believe the submitted art infringes on existing copyrights, ii) find the art to be unacceptable for our business practices or production process, or iii) believe fulfilling your custom order may lead to a conflict of interest with our existing products.  All custom order products will be co-branded with the Ultra PRO logo and printed with our standard legal disclaimers.  If you are interested in a quote, please submit your request to customorder@ultrapro.comwith answers to the following questions:

  • Will you require individually packaged play mats orbulk package?
  • Will these mats be for resale or used as giveaway/promotional items?
  • What is the deadline for your custom order?
  • Please provide us with details of your company.
  • Please provide us with the art you are interested in using.
   
Q: Can I order custom made deck protector sleeves?

A:

Yes, we offer custom printed sleeves for resale and promotional use.  The minimum order quantity is 25,000 packs in 50-count, standard size sleeve packs and the lead-time is 120 to 150 days, depending on our current production schedule.We are also able to produce small size sleeves and configure packs in 60- and 65- count configurations; please note that these alternative size and pack configurations may change our minimum order quantity requirement.  We reserve the right to refuse any custom orders if we i) believe the submitted art infringes on existing copyrights, ii) find the art to be unacceptable for our business practices or production process, or iii) believe fulfilling your custom order may lead to a conflict of interest with our existing products.  All custom order products will be co-branded with the Ultra PRO logo and all packaging will be printed with our standard legal disclaimers.  If you are interested in a quote, please submit your request to customorder@ultrapro.comwith answers to the following questions:

  • Will you require retail orbulk packaging?
  • Will you require alternative size and pack configurations?
  • Will the sleeves be for resale or used as giveaway/promotional items?
  • What is the deadline for your custom order?
  • What game or cards will the sleeves be used for? Please be ready to provide us with a sample image of both front and back of the card.
  • Please provide us with details of your company.
  • Please provide us with the art you are interested in using.
   
Q: Can I order custom made deck boxes?

A:

Yes, our minimum order quantity is 5,000 deck boxes and the lead-time is approximately 60 to 75 days, depending on our current production schedule. All deck boxes are individually packed and shipped in 60-count master cartons. We reserve the right to refuse any custom orders if we i) believe the submitted art infringes on existing copyrights, ii) find the art to be unacceptable for our business practices or production process, or iii) believe fulfilling your custom order may lead to a conflict of interest with our existing products. All custom order products will be co-branded with the Ultra PRO logo and all packaging will be printed with our standard legal disclaimers. If you are interested in a quote, please submit your request to customorder@ultrapro.comwith answers to the following questions:

  • Will the deck boxesbe for resale or used as giveaway/promotional items?
  • What is the deadline for your custom order?
  • What game or cards will the deck boxes be used for and what is the exact dimensions of the card?
  • Please provide us with details of your company.
  • Please provide us with the art you are interested in using.
   
Q: Do you sell direct to hobby stores and other small retail shops?

A:

For our gaming and sports collectibles products, we do not sell direct to hobby stores. We only sell direct to our distributors. If you would like to stock Ultra PRO products in your store, please contact one of our distributors. All Ultra PRO distributors are listed at the Infomation Center

For our creative division products, including photo albums, photo pages and protective sleeves for iPads and other tablet computers, we do sell direct to store owners. Please contact jsantos@ultrapro.com for more information.

   
Q: Do you sell direct to consumers?

A:

For our gaming and sports collectibles products, we do not sell direct to consumers. Please visit our Store Locator to check if there are hobby shops and card shops near your location.

For our creative division products, including photo albums, photo pages and protective sleeves for iPads and other tablet computers, we do sell direct to consumers as well as through Amazon.com, subject to product availability. “Buy Now” links can be found on certain products listed on our Creative Division website. Alternatively you may email jsantos@ultrapro.com for more information.