Privacy Policy

This Privacy Policy applies only to the www.ultrapro.com web site and information provided by you or otherwise collected online through www.ultrapro.com.  Your privacy is very important to us, and we respect and protect the privacy of our online visitors.  As such, we explain below how we use the information you supply us.  All revisions to our Privacy Policy will be made on this page and we reserve the right to update this Privacy Policy at any time.

We are committed to the protection of the privacy of our customers and visitors.  While in the checkout process of our online store, we utilize PayPal Services to process our payments.  To learn more about PayPal’s privacy policy, please visit www.paypal.com.  All other information collected from you, including address, telephone number, email address, and any other personally identifiable information, are used only to process and ship orders, to contact you about the status of your order, to answer your questions or to inform you about new products, services, promotions and company-related information.

Our agents, employees and contractors who have access to personally identifiable information are required to protect this information in a manner that is consistent with this Privacy Policy and the high standards of our company.  Information about you specifically will not be used for any purpose other than to carry out the services you requested from us.  We will not sell or rent your personally identifiable information to anyone at any time.  We will not use any personal information beyond what is necessary to assist us in delivering to you the services you have requested.  We may send personally identifiable information about you to other organizations only when  we have your consent to share such information and you will be provided the opportunity to opt-out if you desire.  We may also share your information in order to provide the product or service you have requested; for example, we need to share information with credit card providers and shippers to bill and ship the product you requested.  We will also share your information when we are required to do so by law, for example, in response to a court order or subpoena.

Our web sites may contain technologies compile aggregated statistics about the amount of traffic directed to our site, the effectiveness of our advertising campaigns, common navigation paths within the sites, types of browsers and platforms that access the sites and the average connection speeds used to connect to the sites.  This information is used to enhance the online experience of our customers.  These technologies do not use or collect personally identifiable information, such as names or address, and do not link online actions to an identifiable person.

An IP address is a number that is assigned to your computer when you are using the Internet. Web servers automatically identify your computer by its IP address.  We collect IP addresses for the purposes of system administration, to report aggregated information and to audit the use of our site.  If we are required to do so by law, for example, in response to a court order or subpoena, we will provide these IP addresses to the proper authorities.

We may use cookies or applets to recognize you when you visit our sites, to personalize your experience and generally to serve you better.  We do not use cookies or applets to track your activities once you leave our web site.  You may delete these files from your computer at any time.  If you refuse the information, you may not be able to make full use of the features on our web site.

Our website does not seek to collect identification information about kids under 13 years of age.  If we discover such information, we will delete it.  If a parent believes his/her child has provided us information that we may have not discovered, simply inform us and we will delete it.   You may call our main line at (323) 890-2100 or email us at contactus@ultrapro.com.  In order for us to find the information in our databases, you will need to provide us with the necessary information to search our database and identify the information to be deleted.

From time-to-time, we may request information from you through contests or sweepstakes.  Participation in these contests or sweepstakes is completely voluntary and the user has a choice whether or not to participate.  Information requested may include contact information (such as name, address and phone number).  Contact information gathered from contests and sweepstakes will be used to notify the winners and award prizes.  Demographic information such as the users birthdate may be requested, this is used to validate the age of the contestant when the rules of the contest specify a minimum age requirement.  Users who enter the contest may also choose to receive marketing communications from us.  The user may elect to "opt-out" of this communication by contact us.

If users have questions or concerns regarding this statement, they should contact us by email at contactus@ultrapro.com.